Can I travel by myself or travel with a group package?
One may travel on their own or in a group of any number of people– the only requirement is that all your accommodation and visa must be arranged through an approved agent.
Can I combine my trip with a stopover in another country?
Yes, Saudi Arabian Airlines offer many onward destinations at a small extra charge including destinations in the Middle East, Africa, Asia and the Far East. Other carriers such as Emirates, Etihad, Turkish Airlines, Qatar Airways, Gulf Air, Egypt Air and Royal Jordanian also offer stopovers and onward trips. However you must enter the Kingdom within one month from the issued date of visa.
What if I cancel after booking?
Payment is required in full prior to visa authorisation application – this is a requirement by the Ministry of Hajj. Refunds on the ground arrangements portion of the payment cannot be given. Depending on the ticket type we may be able to refund the ticket after deducting the cancellation charge as per the airlines rules. If the ticket has not yet been issued then there will be no cancellation charge.
Can I change the programme once I have booked?
No, this is no longer possible as payment for your package is sent to the Ministry of Hajj prior to visa authorisation application and the visa is issued according to the programme.
What are the charges for children and infants?
If the child requires a bed or a seat in the transportation then full adult charge is considered, else if 2 young children share one bed they pay 50% of the adult rate plus a service charge. If no bed/seat are required then they pay just the service/visa charge. Airlines typically charge 65-70% of the adult fare for children plus taxes and 10% for infants.
What if, I face any problem after arrival in Saudi Arabia?
In case of a problem with the accommodation/transportation-booked, we will issue you with an emergency contact numbers that you should contact in the first instance. Otherwise you may contact us by phone or fax here in UK and we will do our best to resolve your problem ASAP.
Do you provide religious guidance during the Hajj?
Indeed. No matter which package do you choose, a religious guide will be accompanying you who is well experienced in performing the Hajj. In addition, there will be an Imaam to deliver specific, topic-based lectures
How is the Hajj performed?
There are three ways of performing the Hajj
Where will our luggage be kept during the Hajj days?
The luggage will remain safe in your apartments in Azizyah or in your hotel in Makkah
What kind of clothing is recommended?
During the Hajj days, you will need an Ihraam. The weather is generally very warm all the time but during the winter months, it can get a little cold at night. It is recommended to take an extra quilt, and sisters can pack at least one item of warm clothing. The rest of the time, you will need cool and comfortable clothing that is easy to move